MEDINA — Orleans Community Health announced that, starting Thursday, visitors must show a verified, negative test result for COVID-19 from the past week and pass screening for signs and symptoms of COVID before being allowed access to residents.

“On Tuesday, we received updated guidance from the New York State Department of Health pertaining to visitation in the nursing home. This is an executive order that goes into effect Sept. 17, 2020,” Orleans Community said in a press release.

The following was taken from the state Department of Health memo:

“Visitors, including long-term care ombudsman, are screened for signs and symptoms of COVID-19 prior to resident access. Additionally, the visitor must present a verified negative test result within the last week (seven days) and visitation must be refused if the individual(s) fails to present such negative test result, exhibits any COVID-19 symptoms, or does not pass screening questions.”

Orleans Community said, “We understand this is an added step in the efforts to visit your loved ones, but we must maintain strict compliance with the state. We thank you for your continued cooperation, and we remain committed to your loved one’s care and well-being.

For information on how or where to be tested, Orleans Community Health recommends reaching out to:

  • your primary care physician;
  • WellNow Urgent Care in Batavia at (585) 201-5598.
  • For COVID-19 testing and locations, go to
  • Individuals who have questions regarding eligibility or access for testing should call the New York State COVID-19 hotline at 1 (888) 364-3065, or visit the state Department of Health website at

Anyone with more questions is asked to reach out to Sarah Hallifax Bateman, at (585) 301-1151; Rebecca Mannella, (585) 798-8426; or Niccole Moore, (585) 798-8120.

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